Shipping Policy

Last Updated: August 1, 2025

All of our orders are shipped directly from our global warehouse network. At Happy Nooke™, we take pride in bringing happiness into every home — one order at a time. When you order from us, you're not just a customer, you're part of our growing family.

We offer shipping to most countries worldwide, for both domestic and international packages. While we strive to deliver goods within the time frame we specify, please note that we rely on third-party shipping companies to fulfill deliveries. Therefore, Happy Nooke™ cannot accept liability for any delays or costs resulting from late or failed deliveries.

Processing & Delivery Time

  1. All orders take approximately 3-5 business days to process.
  2. Estimated shipping time:
  • UK: 2-9 business days
  • USA: 7-10 business days
  • Other countries: 12-15 business days
  • In some cases, shipping may take up to 20 business days, depending on your location and customs clearance times.

Delivery times may vary during peak holiday seasons or limited edition launches.

Please Note:

  • We are not responsible for delays caused by customs, natural occurrences, air/ground transportation strikes, or delays due to carrier transitions (e.g., USPS to your local delivery service)
  • We do not cover any extra customs fees, taxes, or backend charges incurred upon delivery. Each country has its own tax threshold, and these charges are the customer’s responsibility.

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Important Notice

All our shipments originate from our international logistics hubs.
We do not take responsibility for any post-delivery health conditions or claims that are not directly linked to the usage of our products.

 

Incorrect Address Disclaimer

We are not responsible for undeliverable shipments resulting from missing, incomplete, or incorrect destination information. Please double-check your shipping details at checkout. If you notice a mistake after placing your order, email us immediately at hello@happynooke.com.

Order Changes

  • You can make changes to your order within 24 hours after purchase and before fulfillment.
  • Any modifications made after 24 hours may incur additional fees.
  • Cancellations are not allowed after the order has been placed.

Refunds Policy

You may request a return within 30 days of receiving your order.
To initiate a return, please ensure the product meets the return criteria and send an email to returns@happynooke.com including:

  • A photo/video of the item (based on the item type)
  • Tags and labels attached

Our team will respond within 24 business hours to assist you.

If approved, please ship the item back within 7 days of receiving confirmation.

 

Return Conditions:

  • Items must be unused, unwashed, in perfect condition, and in original packaging (if applicable)
  • Return shipping cost will be shared equally between Happy Nooke™ and the customer
  • Original shipping charges are non-refundable

Once we receive the item in as-shipped condition, a refund will be processed, and a confirmation email will be sent to you.

Acceptable Return Reasons

Reason

Description

Damaged

The product was damaged during delivery

Defective

The product does not function as described

Incorrect/Wrong Item

You received the wrong item (e.g., wrong size or color)

Missing Items/Parts

Items or parts were missing as per the package contents

Does Not Fit*

You received the correct size but the item does not fit

Website Error

The product does not match the description or image due to a website error

Returns & Refunds

7-Day Money Back Guarantee

At Happy Nooke™, we guarantee a money-back refund within 7 business days from purchase, subject to eligibility criteria.

 

How to Request a Refund:

Go to My Account > Orders or use the refund link provided in your order confirmation.

  • Select the item/order
  • Click “Request Refund”
  • Provide a clear explanation of the issue
  • Upload supporting images/videos

We will review your request within 1-2 business days. You will receive an email with the outcome.

Replacement / Refund Time Frame

Option

Lead Time (from receipt of return tracking)

Replacement

10–15 business days

Refund

Based on original payment method (see below)

Refund Time Based on Payment Method:

Payment Method

Refund Type

Lead Time

Credit/Debit

Credit/Debit reversal

5–15 banking days

PayPal

PayPal balance refund

5–7 business days

Credit card via PayPal

5–15 banking days (next cycle)

Debit card via PayPal

5–30 banking days (varies by bank)

Frequently Asked Questions

Do you ship internationally?

Yes, we ship to most countries worldwide.

How long does processing take?

All orders take approximately 3–5 business days to process.

What are the estimated delivery times?

USA: 7–10 business days

Other countries: 12–15 business days
Note: Shipping may take up to 20 business days depending on your location and customs.

Do you deliver during holidays or busy seasons?

Yes, but delivery times may vary during peak holiday seasons or limited edition launches.

Are customs fees or taxes included in the price?

No, any customs duties, taxes, or additional charges are the customer’s responsibility.

Who handles shipping?

We use third-party shipping companies from our international logistics hubs.

If you have any questions, don’t hesitate to reach out at hello@happynooke.com.
We’re here to help you create a happy home, one product at a time!

Contact information

Call, write, or visit – whichever works for you. We're always happy to connect!

+44 7418 350227

Hello@happynooke.com

10-16 Tiller Road, 14/2e Docklands Business Center, London, United Kingdom

WHITE STONE ECOM LTD (10-16 Tiller Road, 14/2e Docklands Business Center, London, United Kingdom)
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