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Contact information

Call, write, or visit – whichever works for you. We're always happy to connect!

+44 7418 350227

Hello@happynooke.com

10-16 Tiller Road, 14/2e Docklands Business Center, London, United Kingdom

WHITE STONE ECOM GROUP LTD (10-16 Tiller Road, 14/2e Docklands Business Center, London, United Kingdom)

FAQs

Orders & Payments

1. What payment methods do you accept?
We currently accept payments only via Stripe. You can pay using major credit/debit cards like Visa, Mastercard, and AMEX.

2. What currency will I be charged in?
Our website automatically detects your country and displays prices in your local currency. You will be charged in that currency during checkout.

3. When will I be charged?
Payments are charged immediately upon placing the order.

4. Can I cancel or change my order?
Yes — you may request a cancellation or change within 1 hour of placing your order by contacting us via email or WhatsApp. Written request is required.

Shipping & Tracking

1. Where do you ship from?
Our products are shipped directly from our global fulfillment partners. We do not disclose the country of origin to ensure a consistent brand experience.

2. How long will it take to receive my order?

USA: 7–10 business days
Other countries: 12–15 business days (sometimes up to 20)
Processing time: 3–5 business days.

3. How do I track my order?
You can track your order using the "Track My Order" link found in the footer (and possibly in the main menu).

4. What if my tracking isn’t working?
No worries — simply contact us via email or WhatsApp with your order number. We’ll assist you promptly.

Returns & Refunds

1. Can I return my order?
Yes, we offer a 30-day return policy from the date you receive your order. Items must be unused, in their original packaging, and with tags intact.

2. When will I receive my refund?
Once your return is approved and received:

Credit/Debit Card: 5–15 banking days
PayPal (if activated): 5–7 business days

3. What qualifies for a return?
Returns are accepted for items that are defective, incorrect, damaged, or not as described.

Customer Support

1. How can I contact you?
You can reach us through our Contact Us page using email, WhatsApp, or the contact form.

2. When should I expect a reply?
We usually reply immediately. In rare cases, it may take up to 12 hours — but we’re fast!

Privacy & Cookies

1. Do you collect my personal data?
Yes, we collect limited personal data such as your name, email address, shipping address, and order details — but only when you voluntarily provide it during checkout or sign-up.

2. How do you use my data?
We use your data to process your orders, improve your shopping experience, and communicate important updates. We never sell your information to third parties.

3. Do you use cookies?
Yes, we use cookies to enhance your browsing experience, analyze traffic, and personalize content. Some cookies are essential for site functionality, while others help us understand how users interact with our website.

4. Can I control which cookies I accept?
Absolutely. You can manage your cookie preferences at any time by clicking the “Preferences” button on the cookie banner.

5. What kind of cookies do you use?
We use:

Necessary cookies – for website functionality

Preferences cookies – to remember your choices

Statistics cookies – to help us understand site usage

Marketing cookies – to deliver more relevant ads (when enabled)

6. What tool do you use to manage cookies and consent?
We use the Consentmo GDPR Compliance tool by iSenseLabs to gather and document cookie consents in compliance with data protection laws.

7. Is my information shared with third parties?
We do not sell or share your personal data with unrelated third parties. Any third-party services (e.g., Consentmo, Stripe) only receive what's necessary to perform their functions securely.

8. What privacy laws do you follow?
We comply with data protection laws applicable in:

European Union & EEA (GDPR)

United Kingdom (UK GDPR)

United States (including CCPA where relevant)

Canada (PIPEDA)

Australia (Privacy Act 1988)

9. How can I request my data or delete it?
You can request a copy of your data or ask us to delete it by emailing us at hello@happynooke.com.